Other examples of Silicon Graphics intranet success include the following:

• New employees can be signed up for office and communications services in 15 minutes instead of two hours
• Non-manufacturing purchase requisitions can be processed in five days, not three weeks
• The worldwide sales force has immediate access to new product and sales information instead of waiting weeks to receive kits sent by mail
• Field sales representatives have immediate access to manufacturing and order shipment status information; calls to Order Administration have dropped by 50 percent
• Customer call and technical support status reports can be accessed worldwide through Silicon Junction, improving response time to customers
• Color printed sales materials can be viewed and then ordered on line

|Enhanced
Knowledge Capital|

Organizations invest large sums on education and training each year to improve and maintain the employee knowledge base in a timely fashion. Silicon Graphics' intranet delivers and enhances its employee knowledge capital. Silicon Graphics' Human Resource department developed intranet-based on-line training for workstation products. Designed to address the high cost of worldwide training and timely update and distribution of this information, the on-line training resulted in an estimated savings of $150 per person in training costs (see Figure 3) and simultaneous worldwide availability of the training materials. To date this application has generated estimated savings of $16,500 per month, and with the anticipated training of Cray employees on Silicon Graphics systems, these savings are expected to increase to $30,000 per month. For the employees, on-line training means improved access to current information and the ability to refresh their training. Silicon Graphics is also planning to implement video streaming over its corporate intranet to improve training of its employees worldwide.
Estimated Monthly Savings on Desktop Training
(Figure 3)